On Campus Recruitment Drive | Amazon

Name: Amazon India Pvt. Ltd.
Amazon Development Center
An SEI - CMMI Level 5 Software Product Deveopment Company IT Enabled Services, Online Retail Shopping, E-Commerce Portal, Infrastructure Management Development and Services in India
Date: 6th Oct 2016
Time: 9:30AM
Venue: New Seminar Hall,
Geethanjali College of Engineering and Technology,
Cheeryal(V), Keesara(M), Ranga Reddy Dist.

Job Location: Hyderabad.
Vacancies: 500 Above.
Job Positions:
Profile – 1: Transaction risk Management Service and Investigator Service
Salary Package: Rs. 3.00 LPA

The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. 

Skills: Amazon is looking for candidates with:
  • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
  • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
  • Excellent problem solving skills
  • Demonstrated ability to analyze problems logically
  • Self-disciplined, diligent, proactive and detail oriented
  • Strong time management and organizational skills
Benefits:
  1. Free Transport Facility
  2. Night Shift Allowance
  3. Sodexo Meal Coupons
  4. Over Time benefits
  5. Medical Insurance Benefits for Self and dependents
Profile - 2: Seller Support Associate - Online Technical
Salary Package: Rs. 2.75 LPA
The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Builds Platform and business knowledge to better serve sellers
  • Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
  • Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts
Seller Support - Online Support and Maintenance
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Builds Platform and business knowledge to better serve sellers
  • Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
  • Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts
Benefits:
  1. Free Transport Facility
  2. Night Shift Allowance
  3. Sodexo Meal Coupons
  4. Over Time benefits
  5. Health Insurance benefits for Self and Dependents
Profile - 3: Customer Service Associate – Full Time Online Support
Salary Package:
Full Time:
  • Email: INR 1.73 LPA
  • Chat: INR 1.95 LPA
  • Voice (India) – INR 2.10 LPA
  • Voice (International) – INR 2.50 LPA
Job of Customer Service Associate involves communicating with customers through different mediums (Email, Chat and Phone) by utilizing a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast paced environment

Skills: Amazon is looking for candidates with:
  • Excellent communication (written and verbal)
  • Comprehension and problem solving skills
  • Familiarity with MS-Office, Internet Explorer
  • Good typing skills.
  • Willing to work in a 24*7 environment
Benefits:
  1. Free Transport Facility
  2. Night Shift Allowance
  3. Sodexo Meal Coupons
  4. Over Time benefits
  5. Performance Incentives – Only for Full time Employees
Eligibility Criteria:
  • No Percentage Criteria
  • B.Tech: CSE, IT, ECE, ME and EEE
  • B.Pharm and MBA: All Specialisations
  • 2017 Pass Outs
Additional Information:
  • Excellent communication skills – Verbal and Written
  • Good knowledge of working over internet and an ability to successfully navigate websites
  • Should be comfortable with a multi-tasking, high-energy environment. Should be creative and analytical problem solver with a passion to provide excellent customer service
  • Demonstrated ability to work in a team in a very dynamic environment
  • Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts 
  • Sodexo meal coupons will be provided
  • Performance Benefits
  • Cab facility - Pick up and drop
Documents for Interview:
  1. 4 Set of Updated Resumes
  2. 6 Passport Size Photos
  3. Academic Certificates Xerox Copies - 2 Sets
  4. College ID card 2 set of Xerox
Selection Process:
Process for All Profiles is same:
  1. Presentation by Company
  2. Online Test - Aptitude and Internet Concepts
  3. Online Versant Test 
  4. Operations Round Interview
  5. Final Hr Interview
  6. Offer Letters Issue.
Note:
  • All The Students Have To Come In Formal Dress Code.
  • Students who have been selected for Tech Mahindra, Zenopsys, Osmosys, NTT Data and Dark horse are not allowed for this Drive.
Contact:
A.I.Prashanth - Head Placements - 9849961322
H.K Ravi Rao – Sr. Placement Officer - 9177705603
T.Abhilash - Placement Officer - 9491312121
This Project is Designed & Developed by Venkata Bommineni
Maintained by Bharath Kumar , Manohar Reddy