Off Campus Recruitment Drive of UNISYS AT CVR College Of Engineering



Description:
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit the Unisys India website.

Date: 2nd JUNE 2014

Time: 9:00 AM

Venue: CVR College of Engineering , Ibrahimpatan, Hyderabad

Register on or before 31st May 2014, 2:00 PM : http://tinyurl.com/la5o6e2

Interview Process:
• Pre placement presentation, Q&A
• Communication Screening (Written & Verbal – JAM / GD)
• IQ Test
• Technical Test
• Personal Interview (Communication + Technical)
• HR Interview

Eligibility & Other details as follows:
1. Education: Percentage cut off: 55%
2. Please Read the Job Description given below.
3. Selected candidates will be paid salary of Rs. 2,00,000 to 2,40,000 Lakhs Annual . Apart from this they will be eligible for standard benefits of the organization that include medical insurance, after the training period they are eligible for shift allowance and incentive. Higher education fee assistance to pursue higher education in leading institutes will be provided after completion of one year service with Unisys. Our learning and development department regularly conducts many training programs to enhance employee skills and help them grow in their career.
4. Unisys offers excellent training and career growth opportunities to all employees.
5. The job is customer facing role and involves working in shifts.
6. Selected candidates will be posted either at Bangalore or Hyderabad and required to sign a service agreement for a period of 18 months.

JOB DESCRIPTION

Role: Technical Support Representative

Location: Bangalore
Job Description:
Principal Responsibilities:
• Infrastructure Event Monitoring & Management using various monitoring tools & consoles
• L1 Support functions for multiple technologies like Windows, Mainframes, Networking, Storage and Database.
• Incidents remediation for multiple clients in ticketing tools like ITSM 7.6 & 7.1, Remedy 6.0 and Service Center.
• Update / create documentations like Standard Operating Procedures (SOP)/ Knowledge base at regular intervals.
• Function as a member of Global ISM (cRIM) Command Center in coordinating with the onsite team on scheduling & change activities and handle Global Turnover Calls as per defined processes.
• Coordinating with vendors (service providers like ISPs, OEMs, etc.) as per documented process.
• Should be able to clearly understand Customer Situations and Customer SLRs (Service Level Requirements) and act accordingly
• Escalations to Resolver Groups as per defined escalation procedures.


Critical Skills Required:
• Excellent communication & analytical skills –Verbal and Written
• Knowledge of ITIL Modules like Incident, Change and Problem Management would be an advantage.
• Must be ready to work in rotational shifts (24x7 shifts applicable)
• Must be ready to support multiple clients/ technologies as part of shared support delivery.

Candidate Specifications:

• Candidates should be a graduate in Engineering or non-engineering graduation with Vendor Specific Certifications.
• Certification in Infrastructure related technologies (Networking, Mainframes, Windows, Security, Database, Storage and UNIX) will be an added advantage.
• Prior knowledge/ experience in Infrastructure Support will be an advantage.


JOB DESCRIPTION
Role: Technical Support Representative
Location: Bangalore

Role Purpose:
Level 1 Technical Service desk profile, requires excellent call taking and technical troubleshooting skills. Core job functions involve answering customer calls / emails /chats, collecting client information, resolving technical issues and creating interaction records in a call management system. The role involves interactions with clients, delivery managers, immediate managers and other team members to ensure timely resolution and a high level of customer satisfaction

Key Qualifications:• Education: B.Sc, BCA, B.Com, BBA, BBM, BA & Diploma 2012, 2013 & 2014 pass outs.
• Excellent verbal and written communication.
• Willingness and ability to work in rotating shifts.
• Multitasking and coordination skills
• Team Player.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)

Core Competencies:
• Ability to work in a pressurized environment and able to deliver against a tight timescale.
• Act Independently and be self motivated
• Excellent Problem Solving and Customer Service Skills
• Drive for results
• Attention to Detail
• Customer Focus

Contact:
Vijaya Mair
Head Placements | CVR College of Engineering | Hyderabad – A.P
Mobile:91 80082 79494
This Project is Designed & Developed by Bhanu Pratap
Maintained by Manikant, Liyakath, Sree Charan and Haneesh