Pool Campus Recruitment drive for 2017, 2018 & 2019 Passouts | DXC Technology

Name: DXC Technology

Date of Drive: 24th Nov 2019

Reporting Time: 9 AM

Venue: Sri Indu Campus, Main Road, Sagar Road, Sheriguda(V), Ibrahimpatnam (M), Hyderabad, Telangana 501510.

Designation: Technical Support Executive.

Salary: 2, 90,000/- LPA

Eligibility Students: 

  • 2017, 2018 & 2019 Passouts


  • 55% and above (throughout the academics)
  • No Backlogs

Selection Process:

  • Level-I:  GD
  • Level-II:  Written Test
  • Level-III:  Operational Round & HR
Required Skills:

  • Superior skills in both written and verbal communication.
  • Experience in customer facing role either remote or face to face.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Problem solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, e- support, e-chat or similar.
  • Familiarity with computer technology.
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
  • Understands internal processes and tools.
  • Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Job Description:
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

  • Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
  • Work is reviewed periodically by Supervisor or Team Lead.

This Project is Designed & Developed by Bhanu Pratap
Maintained by Manikant, Liyakath, Sree Charan and Haneesh